Posts about service business

Tag: service business

Photo by Peter Thomas on Unsplash

When No One Owns the Customer Experience in Service Businesses

A window installation reveals a common failure in service businesses: marketing without authority, processes without ownership, and customer experiences[…]

Jesse seated at an outdoor restaurant table, looking out toward a busy waterfront promenade and city skyline, appearing thoughtful as people walk past in the background.

Marketing, Leadership, and the Moment When the Job Changes

As companies grow, the CEO job quietly changes. This essay explores why marketing is often where those shifts surface[…]

A company represented as a cell floating in an office, with a CFO staring inward.

The Company as Ecosystem: How Work Is Quietly Reorganizing

As more professionals choose independent, trust-based work, startups and midmarket companies are redefining what a “team” looks like. Why[…]