Tag: B2B growth

  • The Sales Problem That Wasn’t

    The Sales Problem That Wasn’t

    Industry: Enterprise AI and search technology
    Project Duration: Seven months
    Engagement Type: Fractional CMO, GTM strategy

    A sales lead brought me in. He’s someone I recommend to other clients now, genuinely talented, the kind of person who can get a message in front of the right person almost on instinct. He’d been hired to build enterprise pipeline in the ANZ market for a company selling AI-layered enterprise search. He was making calls. The calls weren’t turning into anything durable. He didn’t need another salesperson. He needed someone to help him and the founder figure out what they were actually selling and to whom.

    The founder thought like an engineer, which was both the company’s strength and its problem. The product was genuinely good, built for the kind of high-stakes, high-security search that enterprise and government buyers care about. Nobody had done the harder work of deciding which of those buyers to go after first, or how to explain the product in terms a buyer outside engineering would actually respond to.

    What a lead that didn’t close was actually worth

    We moved fast on the first real test. I connected the founder with someone I trusted in the target market, expecting it might turn into business. It didn’t. The conversation gave us something almost as useful: a clear read on what that market actually needed, what competitors were already doing well, and where the real gaps were. That’s the part people underrate about a warm introduction that doesn’t convert. You don’t walk away with nothing. You walk away with data you couldn’t have gotten any other way.

    That data reframed the whole engagement. The question stopped being how to sell the product and became which market it actually belonged in: government, healthcare, higher education, each one wanting something different from the same underlying technology. Going after all of them at once was how a small team drains itself without finding traction anywhere. We spent real time narrowing that down, alongside a parallel track I know well from other work: what an eventual US expansion should look like, separate from what growing ANZ first would require, without assuming either path was obviously right.

    Sales-led AI, without losing the brand

    The part of this engagement I’d point to first is what happened with the sales lead directly. He’d started layering AI into his own process, and he was good at it in the way sales people are good at anything that multiplies their reach. Left alone, that instinct runs toward volume. More messages, faster, to more people. A GTM operator’s whole orientation is acquisition, and acquisition rewards volume. That instinct isn’t a flaw. It’s what makes someone good at the job. It’s also what goes sideways fast without someone paying attention to brand, structure, and who the message is actually landing on. Especially in a market small and specific enough that one badly targeted campaign gets noticed by exactly the people you wanted to reach.

    A good part of this engagement was less about my own campaigns and more about staying close to what he was building. Shaping the messaging and structure underneath his instincts so the reach he was generating didn’t outrun the brand it was supposed to serve.

    What stayed after the engagement ended

    The engagement ended when a major renewal came in smaller than the company had planned for. The founder made the call to protect runway and pause outside engagements while the team regrouped. What we’d built didn’t go away. The founder is still working from the direction we set. The sales lead has the frameworks, messaging, and target-market thinking to keep going without me in the room. Whether the fuller relationship picks back up depends on whether what we rolled out actually pays off. Enterprise sales moves on a longer clock than the six months we had.

    What stayed with me from this one isn’t a tactic. It’s how much better the work gets when sales, marketing, and product are actually talking to each other in real time instead of taking turns. Things heard on sales calls changed how I thought about positioning. What I learned about the market changed what the founder took back to his product roadmap. None of that happens if everyone stays in their own lane. Some of the most useful thing I did on this engagement wasn’t a campaign at all. It was being the person willing to say a market wasn’t ready yet, or that a message needed to slow down before it went out to five thousand people, when the instinct in the room was to keep moving.

  • Top Marketing KPIs for Emerging Industries

    Top Marketing KPIs for Emerging Industries

    Emerging industries (particularly regulated, capital-constrained ones like cannabistech, climate infrastructure, fintech, or complex B2B services) face a different marketing reality than most growth playbooks assume.

    Sales cycles are longer. Buyer trust matters more than brand awareness. Compliance, procurement, and education often sit between interest and revenue. And yet, many teams are still measuring success using KPIs designed for fast-moving consumer or venture-scaled SaaS companies.

    The result is a familiar tension: sales is “busy,” dashboards are full, but leadership still isn’t confident answering a simple question: is this actually working?

    The issue is not a lack of data. It’s choosing the wrong signals for the stage and constraints these businesses operate under.

    Why standard marketing KPIs break down in emerging industries

    Most common marketing KPIs were designed to optimize volume: more traffic, more leads, more conversions. In emerging and regulated markets, volume is often the wrong goal early on.

    When buyer education is mandatory, when trust is earned slowly, and when the addressable market is still forming, high activity can coexist with very little progress. Teams end up optimizing for movement instead of momentum.

    This is why many founders and operators feel uneasy about marketing reports even when the numbers look “fine.” The metrics don’t map cleanly to business risk, revenue confidence, or decision readiness.

    What leaders in these markets are really trying to understand

    When you listen closely to leadership questions in emerging industries, they are rarely asking for channel performance in isolation. They are asking things like:

    • Are we attracting the right kinds of companies, or just anyone who will click?

    • Is marketing shortening sales conversations or making them longer?

    • Can we defend our positioning to investors, regulators, or partners?

    • Are we building something durable, or just chasing demand spikes?

    Good KPIs in this context act as decision support, not performance theater.

    The KPIs that actually matter before scale

    Instead of tracking everything, emerging-industry teams tend to benefit from a small set of indicators that connect marketing activity to business reality.

    Revenue influenced, not just leads generated.
    In long sales cycles, marketing rarely “closes” revenue directly. But it does shape which deals enter the pipeline, how educated buyers are, and how much friction sales encounters. Tracking revenue that marketing meaningfully influenced—across content, positioning, and early conversations—creates a more honest link between effort and outcome.

    Sales velocity and deal progression quality.
    Rather than asking how many leads came in, it is more useful to ask whether qualified opportunities are moving more smoothly through the funnel. If marketing is working, sales conversations should become clearer, objections more predictable, and deal cycles more consistent.

    Customer acquisition cost in context.
    CAC is still important, but in emerging industries it must be interpreted carefully. Early CAC often looks “high” because education, compliance, and trust-building are front-loaded. The more meaningful question is whether CAC stabilizes or improves as positioning sharpens and the right buyers self-select.

    Lifetime value signals, even if imperfect.
    You may not have enough data for precise LTV calculations, but early signals—retention patterns, expansion behavior, contract stability—help determine whether marketing is attracting customers who can actually sustain the business.

    Message resonance, not just engagement.
    Clicks and views matter less than whether prospects consistently reference the same ideas, language, or value propositions in conversations. When messaging is working, buyers start selling your story back to you.

    How these KPIs show up in real leadership conversations

    Boards and investors in emerging industries tend to be skeptical of surface-level marketing metrics, especially in regulated environments. What builds confidence is not volume, but coherence.

    Clear KPI narratives help leadership explain:

    • Why growth is deliberate rather than explosive

    • How marketing reduces risk rather than just spending money

    • Where learning is happening, even if scale is still ahead

    The same is true for regulators, partners, and enterprise buyers. Consistency and clarity often matter more than raw demand.

    What to ignore (for now)

    This does not mean ignoring performance entirely. It means resisting the urge to optimize prematurely.

    Metrics like social follower counts, raw traffic growth, or generic conversion rates can be useful later, but they are rarely decisive early on. Chasing them too soon often leads teams away from the work that actually builds trust and revenue readiness.

    A final thought

    In emerging industries, marketing KPIs should help leadership answer one core question: are we building something that can scale responsibly when the market is ready?

    When metrics are chosen with that question in mind, they become a strategic asset rather than a reporting obligation.

    That is where marketing stops being a cost center and starts functioning as infrastructure.

  • Common B2B Marketing Challenges (and Why Most “Solutions” Don’t Hold Up)

    Common B2B Marketing Challenges (and Why Most “Solutions” Don’t Hold Up)

    Most lists of B2B marketing challenges are directionally correct.

    They point to lead quality, sales alignment, unclear positioning, long sales cycles. All real issues. But they’re usually treated as separate problems with separate fixes, and that’s where things start to drift.

    In practice, these issues tend to show up together. When they do, it’s usually because something more fundamental isn’t working. That’s why the standard responses—more campaigns, better content, new tools—often create activity without changing the underlying trajectory.

    It’s not that the solutions are wrong. They’re just aimed at the surface.

    “We’re generating leads, but they’re not the right ones”

    This is usually framed as a targeting problem. Refine the ICP, adjust channels, improve scoring.

    Sometimes that helps. More often, it doesn’t move things in a meaningful way.

    When positioning is even slightly off, marketing can perform well on its own terms while consistently attracting the wrong kind of interest. Traffic looks healthy. Conversion rates are acceptable. There’s enough signal to keep investing. But the conversations that follow don’t quite go anywhere.

    From the outside, it looks like a lead quality issue. Inside the system, it’s a clarity issue.

    The message is landing with people who aren’t in a position to buy, or who don’t feel the problem with enough urgency to act. Tightening filters later in the funnel doesn’t fix that. It just hides it.

    The work that tends to matter happens earlier. Getting specific about who actually feels the problem, when it becomes urgent, and what it displaces. Without that, lead quality stays inconsistent no matter how much optimization happens downstream.

    “Sales and marketing aren’t aligned”

    This is one of the most persistent narratives in B2B, and one of the least precise. It’s the most boring – and the most common.

    It’s usually treated as a coordination problem. More meetings, shared dashboards, clearer handoffs. Those things can help, but they rarely hold.

    In many organizations, sales and marketing aren’t misaligned so much as they’re working from slightly different interpretations of the same story. Marketing generates interest based on one framing. Sales engages with prospects who are reacting to that framing in context. Over time, both sides adjust independently.

    What emerges isn’t a breakdown in communication. It’s a drift in how the company understands its own value.

    That’s why alignment efforts that focus on process tend to fade. They improve the interface between teams without resolving the difference underneath.

    When alignment actually sticks, it’s usually because the underlying positioning has been clarified enough that both teams are working from the same frame, even if they express it differently.

    “Our messaging isn’t landing”

    This often gets treated as a copy problem. Rewrite the site, test new headlines, tighten the value proposition.

    Sometimes that produces a better version of what’s already there. It doesn’t always change the outcome.

    Messaging struggles when it’s trying to carry too much at once. Multiple audiences, multiple use cases, and a set of assumptions about what the buyer already understands. The result is language that feels reasonable but not decisive. It doesn’t give someone a clear reason to act, or a clear reason to choose this over something else.

    Stronger messaging usually comes from constraint rather than expansion.

    It requires choosing who matters most, being explicit about tradeoffs, and defining when this solution actually becomes relevant. That tends to narrow the top of the funnel, which is uncomfortable. But it improves everything that follows.

    “Our sales cycle is too long”

    This is often attributed to the nature of B2B. Multiple stakeholders, budget cycles, internal approvals.

    All true. But not all long sales cycles behave the same way.

    Some are long because the decision is genuinely complex. Others are long because the organization hasn’t made it easy for the buyer to move forward.

    A useful distinction is where time is actually being spent. Is the delay coming from necessary evaluation, or from uncertainty that hasn’t been resolved?

    When it’s the latter, marketing and sales are often contributing to the problem without realizing it. The story doesn’t fully address risk. The implementation path isn’t clear. The internal case for change is underdeveloped.

    In those situations, time stretches because the decision isn’t stable yet.

    Reducing cycle length is less about speeding things up and more about removing ambiguity so the decision can hold.

    “We’re doing a lot of marketing, but it’s not moving the business”

    This is where frustration tends to peak.

    There’s visible activity. Campaigns are running. Content is being produced. Tools are in place. On paper, it looks like a functioning marketing program.

    And yet, progress feels inconsistent.

    The instinct at this point is usually to add more. More channels, more output, more experimentation. Occasionally that works. More often, it compounds the problem.

    Because what’s missing isn’t effort. It’s clarity on which parts of the system actually drive outcomes.

    Without that, marketing becomes a collection of reasonable actions that don’t quite add up. Each piece makes sense on its own. Together, they don’t produce momentum.

    The organizations that break out of this pattern tend to do something that doesn’t look particularly sophisticated from the outside.

    They reduce.

    They focus on a smaller number of priorities that directly influence pipeline and revenue. They sequence work more deliberately. They stop doing things that are directionally good but operationally distracting.

    From the outside, it can look like less marketing.

    Inside the system, it feels like traction.

    There’s no shortage of known challenges in B2B marketing. Most teams can list them without much effort.

    What’s less common is diagnosing where those challenges are actually coming from.

    When problems are treated in isolation, solutions stay tactical. They address symptoms without changing how the system behaves. When they’re understood structurally, the work shifts. Fewer changes, but more deliberate ones. Clearer priorities. Effort that compounds instead of resetting every quarter.

    That shift is quieter than launching a new campaign.

    It’s also what tends to move things forward in a way that holds up.

  • Why Hiring More Salespeople Isn’t the Solution to Your Growth Challenges

    Why Hiring More Salespeople Isn’t the Solution to Your Growth Challenges

    I’m going to start blog posts with a TL;DR for a while because – let’s be honest – none of us read the whole thing anyway. Consider this a shortcut to asking ChatGPT to summarize it for you.

    The Collaborative TL;DR:

    • Hiring more salespeople doesn’t always mean more revenue. Without efficient systems to support their efforts, it just means more overhead.
    • Companies too often underinvest in marketing and process optimization, leading to inefficient sales efforts and lower profitability.
    • Common inefficiencies include a lack of automation, weak product-market fit, and disconnected product/marketing/sales strategies.
    • Streamlining growth through better processes, automation, and strategic marketing support leads to higher profitability without bloated costs.

    Startups love hiring salespeople. Growth-focused companies in general love hiring salespeople. More salespeople means more money, right?

    Not necessarily. Without the right support and processes in place, hiring more salespeople is like adding more passengers to a sinking ship and hoping it will float.

    As Jim put it: “Our CEO just doubled the sales team to ‘increase revenue.’ Problem is, we have no lead gen strategy. Now we just have twice as many people fighting over the same bad leads.”

    I love salespeople: you can’t be a growth-focused marketer without them (easily). But we should talk about why more salespeople won’t solve your growth problems — and why profitability comes from process, not just people.

    The Sales-Heavy Growth Trap

    When revenue starts stalling, many companies default to hiring more sales reps. The logic is simple: more salespeople = more deals closed = higher revenue.

    Except that’s not how it works. Sales doesn’t happen in a vacuum. Without proper marketing, your team is working harder, not smarter.

    • No lead generation strategy? You’re hiring reps with no pipeline to sell into. They’re cold calling their friends to look busy. (Hello, wasted salaries.)
    • No automation and a mediocre CRM? Your reps are spending hours on admin work instead of selling.
    • No marketing support? Your sales team is making up messaging on the fly and designing (frankly) appalling material on their own, leading to inconsistent positioning, conflicting pricing, low brand value and lost deals.
    • No product-market fit? Yeah, you can sell to that one big client – once. The rest of their industry still isn’t interested. You’re just scaling inefficiency and burning through cash.

    It’s not that sales doesn’t matter! It does. (Again, I love salespeople.) But profitable growth means scaling sales intelligently. Empower your sales people and power your profit.

    Process First, People Second

    Before you grow your sales team, ask yourself: Are we growing profitably, or just growing? Here’s what we hear from the market, over and over and over again.

    Automation Saves More Than Hiring

    “We finally invested in AI tools for lead scoring and follow-ups. Turns out, we didn’t need 10 more sales reps. We just needed better systems.” – Sarah

    Sales & Marketing Need to Talk

    “Our sales team was complaining about low conversion rates. Turns out, our messaging was totally misaligned with what our customers actually needed.” – Mark

    Product-Market Fit Isn’t a Given

    “Our founders assumed we had product-market fit. But when we actually talked to customers, we realized we were selling the wrong value props entirely.” – Alex from a startup forum

    Profitable Growth = Smart Growth

    If your company is struggling to balance growth and profitability, don’t start with hiring. Start with efficiency.

    • Audit your sales and marketing process before you add headcount.
    • Automate what can be automated so your team can focus on closing deals, not manual work.
    • Make sure your product positioning is aligned with actual customer needs – and you’re chasing the right customers.

    More salespeople won’t fix a broken system. But better processes will make the salespeople you already have exponentially more effective.