Tag: law firm marketing

  • Staying on after the full-time marketing hire

    Staying on after the full-time marketing hire

    The usual picture of fractional marketing leadership has a clean ending. A company brings in a part-time CMO, the marketing function takes shape, the business grows into a full-time hire, and the fractional leader leaves. That sequence is real, and for some companies it is the right one. It also leaves out the period I think matters most, which is the stretch when one person who knows the system is handing it to another who doesn’t yet.

    What a handoff loses

    By the time a company is ready to hire a full-time marketing leader, a lot of what makes its marketing work lives in someone’s head. Why a particular segment was dropped, which message tested poorly with which audience, how the CRM was configured and what the odd field names mean: much of that is written down somewhere, and much of it isn’t. Documentation helps. It still captures decisions better than it captures the reasoning behind them, and the reasoning is what a new leader needs when something stops working in month four.

    The conventional answer is a transition period, a few weeks of overlap and a handover document. That treats the change as an event. In practice the questions a new marketing leader has about the system tend to arrive later, once they have enough context to know what to ask, and by then the person who could answer them is usually gone.

    Staying on after the hire

    I can stay on after a client hires a full-time marketing leader, at a much smaller scale, and I build that option into how I think about an engagement from the start. Other fractional CMOs describe arrangements like this, though it hasn’t yet come up with one of my own clients. The structure I’d expect is a few hours a month of consultation, for the CEO or the new CMO, with someone outside the company who knows it intimately.

    I think it’s more likely to suit certain kinds of businesses than others. Law firms are the clearest case I can think of. Partners can be wary of marketing decisions they can’t trace back to a reason, and a firm’s reputation is slow to build and quick to damage, so a new marketing leader there benefits from a sounding board who already understands how the firm got to where it is. The value of an outsider in that position is partly the knowledge and partly the distance. I don’t report to anyone in the firm, and I have no stake in internal politics, which makes it easier for a CEO or a new CMO to test an idea out loud.

    Helping with the hire itself

    The hire itself can go a few ways, and clients have different preferences about my role in it. Some want me to help hire my replacement, which usually means shaping the role around what the business needs from it and being part of how candidates are assessed. Others would rather I keep working while they run the search themselves, so that the marketing keeps moving and the new person walks into something that’s running. In either case I give input, because I know the system inside out and can say with some precision what the role will involve on day one.

    Helping hire your own successor is a slightly odd position to be in, and I’d rather name that than pretend it away. The incentive for a fractional leader to stay indispensable is real, even when nobody acts on it. The arrangement only works if the client trusts that I want the new hire to succeed, and I think the most direct way to earn that is to make the system legible enough that the new leader doesn’t need me for long.

    How long continuity should last

    That points to the tension I haven’t resolved. A few hours a month of outside counsel can protect a new leader from repeating decisions the company already learned from. It can also slow the moment when that leader fully owns the function, if people keep checking with the person who used to hold it. I can describe the arrangement I’d set up. What I can’t yet say is how a company would tell, from the inside, whether a few hours a month of continuity is steadying its new leader or quietly keeping them from taking charge, and whether I’d be the right person to notice.